Shipping policy
Shipping Policy
Shipping Service and Cost
We are pleased to offer Free Express Shipping to customers worldwide on all orders.
Order Processing Times
The processing time is the time it takes to prepare your order for shipment. This does not include the estimated shipping time.
- Faucets, Shower Heads, Accessories: 1–2 business days
- Shower Systems: 2–5 business days
- Sinks: 3–8 business days
- Bathtubs: 15–25 business days
- Custom Orders: Processing time depends on the complexity of the customization requested and will be communicated to you upon order confirmation.
If there is an unexpected delay in processing or shipping your order, we will notify you immediately via email.
Estimated Shipping Times
Shipping times are estimates and do not include the processing time required to prepare your order.
- USA & Canada: 3–8 business days
- Europe: 2–5 business days
- Rest of the World: 5–10 business days
Tracking
All orders include tracking information, and you will receive a tracking number once your order has been shipped so you can monitor your package.